Terms and Conditions

TERMS AND CONDITIONS

By entering this site you agree to abide by the terms and conditions of use thereof. The content of the pages of this website is for your general information and use only. It is subject to change without notice. 

ORDER PLACEMENT 

The placement of an order online indicates your acceptance of these terms and conditions. By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods. We will only pass on your details to the people who we subcontract out to do the delivery. 

AVAILABILITY 

We do try to keep the website up to date so that items on the website are in stock. Sometimes items sell out really quickly. When this happens we try our best to offer alternatives or let you know when they will be back in. We know this can be frustrating and are working hard to stop this occurring. 

DELIVERY 

We will endeavour to deliver goods within the times stated but goods are subject to availability and some delays are out of our control. Any dates we specify for delivery of goods are approximate and we shall not be liable for any losses, costs, damages charges or expenses caused by any delay. 

PRICING 

If a product is advertised at an incorrect price due to a typographical error or a supplier error we reserve the right to refuse or cancel an order whether or not said order has been confirmed. In such a case we will make you aware of this and a full refund will be given, if required. (Errors and Omission accepted). 

All prices are shown in pounds sterling and are inclusive of VAT. 

COOKIES 

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us: 
- name 
- contact information including email address 
- demographic information such as postcode, preferences and interests 
- other information relevant to customer surveys and/or offers 

CONTENT 

Although Manuka will do their best to ensure the accuracy of all the information within the website, we shall not be liable for any damages of any kind resulting from the use of this website.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. 

COPYRIGHT 

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. 

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. 

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. 
THIRD PARTY LINKS 

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). 

CUSTOMER SERVICES 

Please contact us if we can be of any assistance. E-mail customercare@manukalife.com, or phone 020 7371 7878 between 9:30am and 5:00pm Monday to Friday. 

COMPLAINTS 

At www.Manukalife.com we are proud to offer a fast and efficient online shopping service. If for any reason you are dissatisfied with the service you have received, please contact us. We do need to know if things go wrong so we can continue to improve our customer service. 

All complaints will come through the Head Office in London, where they will be addressed and dealt with. E-mail yogi@manukalife.com or phone 020 7371 0900 between 9am and 5pm Monday to Friday. Letters can be sent to Customer Services, Manuka Tree Ltd, 275 New Kings Road, London SW6 4RD. 

COMPANY INFORMATION 
Manuka Tree Ltd, company number 3766223. We operate under the laws of England, Northern Ireland, Scotland and Wales. The registered office is Suite 3, Block J, 2 Station Court, Imperial Wharf, London, SW6 2PY.